For product information, questions concerning your account, or questions concerning an order,

call our customer service department at 1-800-637-4640, Monday through Friday, 8:00 A.M. to 4:30 P.M. EST.

For products received, please have your packing slip available as we will need to know your order and/or customer numbers.

Merchandise Returns

If you are not completely satisfied with any item in our catalog or on our website, you may return it within 30 days from the date you received it for exchange or refund of the purchase price. 

Please call our Customer Support Number (1-800-637-4640) or email [email protected] to start the return process.

If exchange is requested, please add applicable postage.   Mail all returns to:

Macoy Publishing & Masonic Supply Co., Inc.
Return Merchandise Department
11310 Business Center Drive
Richmond, VA 23236