Behind the Scenes at Macoy
Macoy Publishing & Masonic Supply started serving the Craft in 1849, and we haven't stopped since. Today, we're a team of 12 people keeping things moving behind the scenes. We're a small crew, but there's a whole lot that goes into getting your order from our shelves to your doorstep. And trust me, our job titles don't tell the whole story.
Shipping: Ron, the One-Man Department
Let's start with Ron. He's been in shipping for what feels like all 177 years of Macoy's history, judging by how much he knows. Ron is our shipping manager, but he's also the entire shipping department. Just him.
Every order that goes out the door passes through his hands, and he makes sure it gets packed and shipped. If you've ever wondered who's responsible for getting your order to you, now you know!
Customer Service: Real People, Real Knowledge
Real people answering the phone and emails? I know, shocking!
Megan, Christina, and Michelle help customers find what they need, answer questions, and navigate the sometimes very specific requirements of their Masonic jurisdictions.
But customer service isn't all they do. Megan handles our social media and website, Christina works on book editing and proofreading, and Michelle handles accounting. Around here, there's usually more than one job on the to-do list.
And if we don't sell what you're looking for, we'll tell you who does. We care more about helping our customers than worrying about our competition. We'd rather see you get what you need than leave you searching for answers.
Regalia: A Whole Lot of Skill and Experience
Our regalia department is led by Cynthia, an incredibly talented manager who knows her way around a sewing machine. Seriously, she can sew just about anything. She oversees Virginia, Shelly, and Krishna, who help bring our regalia to life.
Their work doesn't stop at sewing, either. The team has also developed experience with our website and social media, so they contribute to more than the products you see coming out of the department.
Around here, it's pretty normal to find someone doing something you wouldn't necessarily expect from their job title.
Embroidery and Production: More Than Meets the Eye
Our embroidery team is a brother-and-sister duo: Anthony and Jolynn. They've worked together at Macoy for years, bringing a wealth of experience to the work they do. Their combined knowledge shows in every stitch.
Anthony's work extends well beyond embroidery, too. He's our go-to guy for laser engraving, helps with book production, and handles purchasing. So while he's making sure an embroidered design comes out right, he might also be working on a completely different part of the business. Just another day at Macoy.
Peggy: The Woman Who Does It All
Every workplace has that one person who seems to know everything, can fix anything, and somehow knows what's going on in every department. At Macoy, that's Peggy.
She's our manager, but that title barely scratches the surface. Peggy wears just about every hat Macoy has to offer, and she does a fantastic job of keeping everything running. She's the person helping hold all the moving pieces together and, perhaps most importantly, keeping the rest of us sane.
We're not entirely sure how she does it. We're just glad she does.
Steve: The Heart Behind Macoy
And, of course, there's Steve, our owner. His passion for Macoy and his love for the Craft are a big part of what keeps this company going.
Macoy has been serving the Masonic community since 1849, and carrying that legacy forward takes more than selling products. It takes people who care about what they do and the customers they serve.
Steve's dedication helps keep that spirit alive, and we're proud to be part of a company with such a long history.
