What payment methods do you offer?

Online payments can be made through PayPal, Visa, Discover, or MasterCard. We also accept checks over the phone or by mail.

Yes, we send out a free catalog every couple of months upon request. Note that our latest edition is from 2021; for updated information, please check our website or contact us.

Do you have any discounts or coupons?

We send out bi-weekly emails with sales and coupons. Sign up on our website and unsubscribe anytime. Also, check our Quality + Value line for affordable options.

FAQ Macoy

Q: Do you have a showroom?

Yes! Please visit us at 11310 Business Center Dr, Ste. A in Richmond, VA 23236. We are open Monday - Friday from 8:00am to 4:30pm EST. For specific inquiries or to ensure we're open, call us at (804) 262-6551 before your visit.

Q: What is your return policy?

Items in resellable condition can be returned within 30 days. Personalized items cannot be returned. If the correct item was sent but isn't what you needed, return shipping costs are your responsibility.

Q: What is the status of my order?

Turnaround time varies by product. Refer to your order confirmation or contact us at (804) 262-6551 or [email protected] for updates.

Q: What are your shipping methods?

We ship via the Post Office or UPS, with costs based on your order subtotal. Expedited shipping may be available; call (804) 262-6551 to inquire.

Q: Where are you located?

We are located at 11310 Business Center Dr., Ste. A in Richmond, VA 23236.

FAQ

Do you have a showroom?

Yes, we do! We welcome you to visit us at 11310 Business Center Dr., Ste. A, Richmond, VA 23236. Our doors are open Monday through Friday, from 8:00 a.m. to 4:30 p.m. (EST). If you’re coming from out of town, we recommend giving us a call at (804) 262-6551 before you head our way—just to be sure we’re open, as unexpected closures can happen. Looking for something specific? Let us know ahead of time, and we’ll be glad to check that it’s in stock for you.

What is your return policy?

If your item is in resellable condition and returned within 30 days, we’re happy to take it back. Please note that we cannot accept returns on personalized items. If the item you received matches what you ordered but it turns out it’s not quite what you needed, you’ll be responsible for the return or exchange shipping costs. Thank you for understanding.

What is the status of my order?

Turnaround time depends on your order. Please check your order confirmation for more details. If you did not get an order confirmation there are times it goes to the spam folder so make sure to check there too. You can also contact us at (804) 262-6551 or email [email protected] for assistance.

What are your shipping methods?

We ship via USPS or UPS. Shipping costs are based on your order subtotal. Expedited shipping is sometimes available depending on the item—if you're in a hurry, please give us a call at (804) 262-6551 and we’ll walk you through your options. Please note that any additional shipping costs will be your responsibility.

What payment methods do you accept?

Online payments can be made via PayPal, Visa, MasterCard, or Discover or via ACH at https://pay.rpgterminal.com/Macoy. We also accept card or check payments by phone, and mailed checks or money orders.

Can I get a catalog?

Yes! We send free catalogs by mail every few months. Our most recent edition is from 2021, so for the latest info, please check our website or contact us. Call or email to be added to our mailing list.

Do you offer discounts or coupons?

We do! Sign up for our eblast to receive sales, coupons, and product features twice a week. Unsubscribe anytime. Also, explore our Quality + Value line for affordable, high-quality options.

Where are you located?

Our address is 11310 Business Center Dr., Ste. A, Richmond, VA 23236.

FAQ